Zipzap Flowers and Gifts FAQs
- How do I place an order for fresh preserved flowers and gifts?
- To place an order, simply browse our website, select your desired items, and follow the easy checkout process. Provide the necessary details for delivery, and complete the payment.
- Can I customize my bouquet or arrangement?
- Absolutely! We offer customization options for all bouquets. During the ordering process, you can specify any preferences or special requests in the provided fields.
- What is the delivery area and timeframe for fresh flowers?
- We offer delivery worldwide. Delivery times vary based on location and product availability. You can choose your preferred delivery date during the checkout process.
- How are the flowers packaged for delivery?
- Our flowers are expertly arranged and securely packaged to ensure they arrive in perfect condition. We take special care to preserve the quality during transit.
- Can I schedule a specific delivery time?
- While we cannot guarantee specific delivery times, you can select a preferred delivery date during checkout. Deliveries are typically made during business hours.
- What is the shelf life of preserved flowers and gifts?
- Preserved flowers can last for several months to years, depending on the preservation process and environmental conditions. Each product comes with care instructions to maximize longevity.
- Can I cancel or modify my order after placing it?
- You can cancel or modify an order up to 24 hours before the scheduled delivery date. Please contact our customer service team at info@zipzap.co.ke or call/ WhatsApp 0115 646 894 for assistance.
- What if I receive damaged or defective items?
- In the rare event of receiving damaged or defective items, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will promptly assist you with a replacement or refund.
- How can I track my order?
- Once your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status.
- Do you offer international delivery?
- Currently, we only offer delivery worldwide.
- How can I contact customer service?
- For any questions or concerns, you can reach our customer service team at info@zipzap.co.ke or call/ WhatsApp 0115 646 894.